Terms of Service

Last Updated: November 12, 2026

1. Overview

Welcome to The Rose Connection Inc. ("The Rose Connection," "we," "our," or "us"). These Terms of Service govern your access to and use of our website, online store, and related services.

By visiting our website or purchasing products from us, you agree to be bound by these Terms of Service, along with any policies referenced herein.

If you do not agree with these terms, please do not use our website or services.

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and services.

2. Eligibility and Use of Our Website

By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you have permission from a parent or legal guardian to use this website.

You agree not to use our website or products for any unlawful purpose or in violation of applicable laws and regulations.

You may not attempt to interfere with the operation, security, or functionality of our website.

3. Products and Descriptions

The Rose Connection offers preserved roses, floral gifts, plush animals, accessories, and other related products.

We make every effort to display our products, descriptions, colors, and images as accurately as possible. However, actual product appearance may vary slightly due to photography, screen settings, lighting, and the natural characteristics of individual products.

Preserved roses are real roses that have undergone a preservation process. Because they are natural products, variations in size, shape, color, and appearance are normal and should not be considered defects.

We reserve the right to modify, discontinue, or limit the availability of products at any time without prior notice.

4. Pricing and Payment

All prices are listed in U.S. dollars unless otherwise stated.

We reserve the right to change product prices, promotions, and discounts at any time.

Applicable sales taxes, shipping charges, and other fees will be displayed during checkout.

By submitting an order, you authorize us and our payment processors to charge your selected payment method for the total purchase amount.

We reserve the right to refuse or cancel orders in cases of suspected fraud, pricing errors, unauthorized transactions, or other legitimate business concerns.

If payment has already been processed for an order that is canceled, the applicable amount will be refunded to the original payment method.

5. Orders and Order Acceptance

Submitting an order through our website does not guarantee acceptance of that order.

We reserve the right to refuse, limit, or cancel orders when necessary, including orders that appear to be fraudulent or involve errors in product listings or pricing.

If we make a change to or cancel an order, we will make reasonable efforts to contact you using the information provided during checkout.

Customers are responsible for providing accurate shipping addresses and contact information.

6. Shipping and Delivery

We make reasonable efforts to process and ship orders within the timeframes communicated on our website.

Shipping and delivery estimates are provided for convenience and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery times may be affected by carrier delays, weather conditions, holidays, or circumstances beyond our control.

Once an order has been shipped, tracking information may be provided when available.

Customers are responsible for ensuring that their shipping information is accurate and complete.

Please refer to our Shipping Policy for additional information.

7. Returns, Refunds, and Exchanges

We want customers to be satisfied with their purchases.

Returns, refunds, and exchanges are governed by our Return & Refund Policy, which is incorporated into these Terms of Service.

Please review that policy before making a purchase.

Nothing in these Terms limits any consumer rights that cannot legally be waived.

8. Intellectual Property

All content on this website, including logos, photographs, product descriptions, graphics, designs, text, and other materials, is owned by or licensed to The Rose Connection Inc., unless otherwise indicated.

These materials may not be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written permission.

The Rose Connection name, branding, and associated designs may not be used in a manner that implies an unauthorized affiliation with our business.

9. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment processors, shipping providers, and other service partners.

We are not responsible for the content, policies, products, or services provided by third-party websites.

Your use of third-party services may be subject to their own terms and privacy policies.

10. Limitation of Liability

To the fullest extent permitted by applicable law, The Rose Connection Inc. shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our products and services are provided subject to applicable warranties and consumer protection laws.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

11. Indemnification

You agree to indemnify and hold harmless The Rose Connection Inc., its owners, employees, and representatives from claims, liabilities, damages, and expenses arising from your violation of these Terms of Service or misuse of our website, to the extent permitted by applicable law.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that certain information is collected and processed to fulfill orders, provide customer service, process payments, and operate our online store.

Please review our Privacy Policy to understand how your information is collected, used, and protected.

13. Errors and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability.

We reserve the right to correct such errors and update information or cancel affected orders when necessary, including after an order has been submitted.

14. Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time.

Changes will become effective when posted on our website unless otherwise required by law.

Your continued use of our website following the posting of updated Terms constitutes acceptance of those changes, to the extent permitted by applicable law.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Wisconsin, without regard to its conflict-of-law principles.

Any disputes shall be handled in accordance with applicable law and the jurisdiction of courts having proper authority.

16. Contact Information

If you have questions regarding these Terms of Service, please contact us:

The Rose Connection Inc.

Website: https://theroseconnection.com

Email: roseconnection@live.com

Business Address: 735 Dodge St, Orfordville, WI 53576