Refund policy

Return & Refund Policy

At The Rose Connection, we want you to be happy with your purchase. We take pride in delivering beautiful, carefully prepared products and want every order to arrive ready to make someone's day.

If something isn't right, we're here to help.

1. Return Window

We accept eligible returns within 14 days of delivery.

To qualify for a return:

  • Items must be unused and in their original condition.

  • Items must be returned in their original packaging, including any included accessories.

  • Proof of purchase or an order number is required.

2. Items That Cannot Be Returned

Due to the delicate nature of our products, certain items may not be eligible for return, including:

  • Products that have been used, damaged, or altered after delivery.

  • Personalized or custom-made items, unless defective or received incorrectly.

  • Items marked as final sale.

Preserved roses and plush gifts must be returned in their original condition.

3. Damaged, Defective, or Incorrect Orders

We carefully package our products to ensure they arrive in excellent condition.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Photographs showing the product and any shipping damage.

We will review the issue and work with you to arrange an appropriate replacement, refund, or other resolution.

4. Return Shipping

For standard returns due to a change of mind, customers are responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, The Rose Connection will work with you to resolve the issue, including applicable return shipping arrangements.

Original shipping charges are non-refundable for standard returns.

5. Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

6. How to Start a Return

To request a return or report an issue with your order, please contact us through our website's contact page.

Please include your order number and a brief description of your request.

Please do not send items back without first contacting us for return instructions.

The Rose Connection Inc.

Real roses. Preserved for lasting memories.